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The EAP offers confidential assistance by telephone, and in-person assessment and consultation with an EAP Counselor in your area. The EAP Counselor will help you evaluate your concerns, and suggest the best steps for resolution before they have a greater impact on your life.
EAP Counselors are experienced masters or doctoral prepared mental health professionals who are state licensed and/or nationally certified. They can assist with a variety of problems, including:
- Stress related to work, family and personal life
- Balancing work and family
- Coping with change and transition
- Grief and bereavement
- Marital, family and parent-child issues
- Emotional and mental health concerns
- Problems with alcohol and drugs
- Financial and legal concerns
When you call for EAP services, please plan to spend up
to 15 minutes with an EAP Counselor on the phone. This
initial phone interview is the starting point for
resolving your personal concerns. In order to do this
effectively, time is needed to gain an understanding of
your needs and link you to the best possible resources.
Services Not Covered
The EAP does not cover service by providers outside the FEI Behavioral Health EAP Network, or beyond your specified EAP benefit. Additional service exclusions include:
- Formal psychiatric evaluation
- Psychological testing
- Services for mental retardation or autism
- Counseling required by a court of law or paid by Worker’s Compensation
Confidentiality
Confidentiality is strictly upheld in accordance with FEI principles and policies as well as federal regulations and state law. No information about use of EAP services will be disclosed to any party without written authorization from the individual served, or parent or guardian when indicated. The only exception is when legal mandate requires disclosure, such as when an individual poses a danger to themselves or others.
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