What happens after I connect with the Work-Life Specialist?
The Work-Life Specialist begins an extensive assessment process to determine your specific needs. S/he will work with you from the initial consultation through resource referral and follow-up.

How long will it take before I receive the referrals and resource information?
The referral information will be faxed, e-mailed, or given to you verbally over the telephone within two business days from your initial call. A written copy of the referral information, as well as pertinent brochures and information sheets, will be mailed out to you at the same time.

How do I know if the referral resources you identify have openings?
The Work-Life Specialist will call each referral source to ensure they have openings and can meet your specified needs. If there is a waiting list, you will be informed as to its length, and how to get on it.

What if I interview the care providers you identify as referrals and none fully meet my needs?
You have unlimited usage of Work-Life Services. Just call us back and we will expand the search into a different geographic area, or look for additional types of care options.

Does my company pay for services and providers that I am referred to by Work-Life Services?
Typically, your company does not cover services provided by these resources. However, you may wish to check your company’s array of benefits regarding any services, programs or financial assistance available.

Do referrals provided by Work-Life Services reflect endorsements?
Referral sources identified by Work-Life Services do not reflect recommendations or endorsements of the specific providers or programs. Provider information, fees and availability are subject to change. The final responsibility for verifying information, as well as evaluating, selecting, employing and reimbursing providers lies solely with you. Care should be selected based on what you deem most appropriate to meet the specific circumstances and needs.

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